FAQs

We've put together some useful information all in one place to help answer your most burning questions. If we haven't answered your question here, you can get in touch with us here. 

GENERAL

What time should I arrive?

Baby Loves Disco Hogmanay Bash Starts at 1.00pm. Please arrive at least 15 minutes before.

Torchlight Procession Torch collection times: Zone 1 from 5.00pm, Zone 2 from 5.30pm, Zone 3 from 5.30pm.

Symphonic Ibiza Doors open at 8.00pm.

Candlelit Concert Doors open at 5.00pm.

Bairns Afore Arena open from 4.00pm.

Hogmanay HQ Event starts at 7.30pm. Please arrive at least 15 minutes before.

Concert in the Gardens Doors open at 8.00pm.

Ceildih under the Castle Arena open from 7.30pm.

Street Party hosted by Johnnie Walker Arena open from 7.30pm. No entry after 10.30pm.

Loony Dook Check in open from 10.30am. Ticketholders must check-in by 12.00pm.

First Footers Family Ceilidh Doors open 12 noon.

Capercaillie and special guests Doors open 4.00pm.

Carlos Nunez and special guests Doors open 7.30pm

Message from the Skies The projections will run daily from 1 to 25 January 2019, from dusk 5.00pm until 10.00pm.

 

Can I bring my own food and drink?

Street Party hosted by Johnnie Walker: Alcohol can only be brought into the arena in plastic or metal containers under 500ml. Maximum number of containers you can bring into the Street Party arena is 4 per person.

You are not permitted to bring food or drink into any other Edinburgh’s Hogmanay event.

 

Will there be Cash Machines at the Street Party?

We are currently looking into providing cash machines or access to cash machines for partygoers to use during the event. 

 

Can I use a card at the concession stands at Edinburgh's Hogmanay events?

Concession stands are not able to take cards. You must bring cash with you to buy food and drink from the concession stands. 

 

What is the minimum age to attend Edinburgh’s Hogmanay 2019?

Baby Loves Disco Hogmanay Bash No age restriction. Recommended for young children. Children must be accompanied by an adult at all times. 

Torchlight Procession No age restriction. Anyone under 16 years old must be accompanied by an adult over 21 years old.

Symphonic Ibiza This event is not recommended for children under 12 years old. Anyone under 16 years old must be accommpanied by an adult over 21 years of age at all times. 

Candlelit Concert This event is not suitable for babies or young children.

Bairns Afore No age restriction. All children must be accompanied by an adult at all times. 

Hogmanay HQ No person under 12 years old is permitted to attend Hogmanay HQ. Anyone under 16 years must be accompanied by an adult over 21 years of age at all times. 

Concert in the Gardens No person under 12 years old permitted at the Concert in the Gardens. Anyone under 16yrs must be accompanied by an adult over 21yrs of age.

Ceildih under the Castle Whilst there are no age restrictions and children are welcome, we do not recommend this event for very young children and strictly no buggies permitted. Not recommended for babes in arms.

Street Party hosted by Johnnie Walker No one under 12 years old is permitted to attend the Street Party. Anyone under 16 years old must be accompanied by an adult over 21 years old. 

Loony Dook Under 16s must be accompanied by an adult. Not recommended for children under the age of 12. 

First Footers Family Ceilidh All children must be accompanied by an adult at all time. Children under 2 years of age do not require a ticket. 

Capercaillie and special guests Anyone under 16 years must be accompanied by an adult over 21 years of age. 

Carlos Nunez and special guests Anyone under 16 years must be accompanied by an adult over 21 years of age. 

Message from the Skies No age restriction.

 

What accessible facilities are available?

All Edinburgh’s Hogmanay events will have accessible toilet facilities. You’ll find them clearly signposted at all events, next to concession stands.

 

Where can I buy Merchandise?

There will be Merchandise stands at the Street Party hosted by Johnnie Walker. We also sell Merch through the website at www.edinburghshogmanayshop.com.

 

Are there catering vans on site?

Yes. Concessions stands will be available at Bairns Afore, Torchlight Procession (Holyrood Park), the Street Party hosted by Johnnie Walker, Concert in the Gardens, Ceilidh Under the Castle and Bairns Afore.

Concessions stands will also be available outside McEwan Hall For Symphonic Ibiza, First Footers Family Ceilidh, Capercaillie and Carlos Nunez.

 

What do I do if I've lost my child?

If you lose your child, please report them as lost to the nearest member of the security team. Security will immediatly alert event control and the welfare team that a child has been lost, and will advise you now what to do next. Lost or found children, or vulnerable adults are taken care of by our welfare team. For street party, the welfare centre is outside the arena in St George’s and St Andrews Church.  The torchlight welfare team are located in the first aid point at Holyrood Park.

 

Where do I got to recover lost property?

Lost property is taken to the box office, after the event, we attempt to reunite lost items with their owners, any unclaimed valuable items are then taken to the police station.  

 

What are the restricted and prohibited items?

Please see website page important information and brochure conditions for each event, plus no folding chairs. 

 

Are there any phone charging facilities?

None.

 

TICKETING

Why do I need a ticket?

Edinburgh’s Hogmanay is a very popular event and we expect large crowds. Tickets allow us to control the number of people at any event and maintain our Security responsibilities, so we can make sure that everyone has an incredible New Year’s, safely.

 

How can I buy tickets?

You can get your tickets online or by calling 0131 510 0395. You can also contact the box office by email on boxoffice@edinburghshogmanay.com. Visit our Ticket Info page for more info. 

 

What are the official ticket selling channels?

You should only buy tickets from edinburghshogmanay.com, by calling 0131 510 0935 of from our official Edinburgh's Hogmanay Box Office at Bristo Square (open from 27 December at 10am). 

 

What are the types of tickets on offer?

Ticket prices for all events vary. Please check the event page for specific ticket prices. You can browse all our events here

 

What is the EH postcode discount for?

The EH postcode discount allows Edinburgh residents to get tickets for the Street Party hosted by Johnnie Walker for £20 with a £1 booking fee. It will be automatically applied at checkout when booking with an EH postcode.

 

How much do tickets cost?

Please note: all tickets are inclusive of fees. Please the terms and conditions on each event page for full details. 

Baby Loves Disco Hogmanay Bash All tickets are £10.00. Babes in arms do not require a ticket. 

Torchlight Procession Ticket and Torch is £13.00. Ticket only is £3.00. Please note: you must have at least one torch per group of 4. 

Symphonic Ibiza Front stalls £53.00. Raised stalls £43.00. Circle £33.00.

Candlelit Concert All tickets £19.50.

Bairns Afore Enclosure £10.00. Gardens £8.50. 

Hogmanay HQ Tickets and Street Party access £225.00. Ticket only 205.00. 

Concert in the Gardens Enclosure £75.00. Gardens £65.00. 

Ceildih under the Castle Premium £145.00. Full price £60.00. 

Street Party hosted by Johnnie Walker Full price £31.00. Silent Disco at the Street Party tickets in advance £5.50. Cash on the door £10.00.

Loony Dook Full price £12.00. 

First Footers Family Ceilidh sold out. Please call the box office on 0131 510 0395 or visit the Box Office for the most up to date information. 

Capercaillie and special guests Raised stalls £38.00. Standing £33.00. Circle £28.00. 

Carlos Nunez and special guests Raised stalls £38.00. Standing £33.00. Circle £28.00. 

Message from the Skies This is a free event, no ticket required. 

 

When will I get my tickets?

Tickets are being posted in early Autumn. Please allow for plenty of time for them to arrive. 

 

What happens if my tickets don’t arrive?

Please contact the Box Office either by phone 0131 510 0395 or email boxoffice@edinburghshogmanay.com. You can also visit the official Edinburgh’s Hogmanay Box Office at Bristo Square from 10.00am on 27 December.

 

When will tickets go on sale?

Tickets for all Edinburgh’s Hogmanay 19 events are now on sale. You can browse them online here.

You might also pick up a brochure at a local venue, keep an eye out for their arrival near you soon.

 

Who can I contact if I have a question about my tickets?

You can call the Box Office on 0131 510 0395 or email boxoffice@edinburghshogmanay.com.

 

What happens if I lose my ticket?

Please contact the Box Office on 0131 510 0395 or email boxoffice@edinburghshogmanay.com.

 

Will passouts be available?

No. You may not leave an event and return at any time.

 

Are babies allowed in and do they need a ticket?

Edinburgh’s Hogmanay has specific events just for wee ones. They are:

Bairns Afore

Baby Loves Disco Hogmanay Bash

First Footers Family Ceilidh

Please read all important information in advance of purchasing a ticket. Some events, such as Concert in the Gardens and the Street Party hosted by Johnnie Walker, have age restrictions.

 

Do I need to create an account?

Yes. You will need to log in if you have an existing account using the email address and password you used when booking. If you do not have an account you will need to register with your email address and a password. 

 

TRAVEL

How do I get there? 

Visit the Getting Home for the most up to date information on how to get to and from Edinburgh's Hogmanay events. For information about accommodation and ticket packages for those visiting the city for Edinburgh's Hogmanay events visit the Travel Office

 

How can I get acccessibility information?

Please visit the Accessiblity page for the most up to date and accurate information.